At Eden Outdoor Solutions, we aim to provide a professional and reliable service. If you are unhappy with any part of our work or customer service, please let us know so we can investigate and try to resolve the matter.

How to make a complaint

Please contact us by:

Email: customerservice@edenoutdoorsolutions.co.uk
Telephone: 07355 896150 or 07724 505105

Please include your name, contact details, project address and a clear description of your complaint. Photographs or other supporting information may also be helpful.

What happens next?

We will acknowledge your complaint as soon as possible and investigate it fairly. We aim to provide a response within 10 working days. If more time is required, we will explain the reason and keep you updated.

Finance complaints

If your complaint relates to a finance application or finance service, please contact us using the details above. We will ensure that your complaint is passed to the appropriate finance provider or finance broker where required.

Roblina Properties Ltd t/a Eden Outdoor Solutions is an Introducer Appointed Representative of Ideal Sales Solutions Ltd, t/a Ideal4Finance. Ideal Sales Solutions Ltd is a credit broker and not a lender (FRN 703401).